TERMS & CONDITIONS

Welcome to Cova Spa. By purchasing any of our services or products, you agree to comply with the following terms and conditions. These rules ensure a smooth and professional experience for both our clients and our team.

Appointments and Cancellations

Cancellations and Rescheduling: Cancellations or appointment changes must be made at least 12 hours in advance (business days). Failure to do so will result in the forfeiture of the deposit.
Late Arrivals: Clients arriving 15 minutes or more late will be considered "No-shows" and their appointment may be canceled without a refund.
Recurring Absences: After three "No-shows" or late arrivals, the client must pay a deposit equivalent to the full cost of the service to schedule future appointments.

Packages and Memberships

Non-refundable: All packages and memberships are non-refundable once purchased.
Non-transferable: Packages and memberships are non-transferable and cannot be shared with others.
Validity: Packages are valid for 6 months from the date of purchase. Unused services after the expiration date will not be refunded or accumulated.
Promotions: Promotions cannot be combined and only one promotion can be applied at a time. These apply exclusively to individual sessions and not to packages or memberships.

Refund Policy

Services: Payments for services rendered are non-refundable.
Products: Due to hygiene policies, intimate products such as girdles, compression garments, and related items cannot be returned.
Defective Products: If a product is damaged or defective, it will be evaluated by our team. No refund is 100% guaranteed, and the final decision will be at the discretion of the spa's management.

Client Responsibilities

Health Conditions: Clients must inform us of any medical conditions, allergies, or recent surgeries before their treatment.
Postoperative Care: Our lymphatic massages are designed for general well-being and postoperative care but do not replace medical treatment.
Behavior: We maintain a professional environment. Any inappropriate behavior will result in the immediate termination of the service without a refund.

Spa Rights

We reserve the right to refuse service to anyone for inappropriate behavior or non-compliance with these terms.
Prices and services are subject to change without prior notice.
Ownership: Cova is the owner of this page and reserves all rights outlined in these terms and conditions.

Copyright

All content on this website, including text, images, logos, graphics, and any other material, is the exclusive property of Cova Spa and is protected by copyright laws. Unauthorized use, reproduction, distribution, or modification of any content without prior written consent from the owner is strictly prohibited.
Copyright Infringement: We reserve the right to take legal action against any unauthorized use of the content on this site.

Agreement

By booking an appointment, purchasing a product, or enrolling in a package or membership, you confirm that you have read, understood, and accepted these terms and conditions.

For any questions or clarifications, please contact us at Covaspa15@gmail.com or (484) 566-4285.

Effective Date: 12/26/2024