Cova Spa
REFUND POLICY
At Cova Spa, we are committed to providing exceptional service. To ensure an optimal experience and proper appointment management, we have established the following policies:
Cancellations and Refunds
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1. Cancellations:
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• Cancellations or rescheduling must be made at least 12 hours in advance (business days).
• Failure to notify within this period will result in the appointment being marked as a “No-show” and no refund will be issued.
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2. Late Arrivals:
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• Arriving more than 15 minutes late will be considered a “No-show”.
• The lost time will be deducted from the total duration of the service, with no refund or compensation.
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3. Recurrent No-shows:
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• If a client fails to show up or arrives late on three occasions, a deposit equal to the full cost of the service will be required to book future appointments.
• This deposit will be applied to the reserved service but will not be refundable if the client is late again or cancels outside the specified time frame.
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Packages and Memberships
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• Non-refundable: All treatment packages and memberships are non-refundable once purchased.
• Non-transferable: Packages and memberships are non-transferable and cannot be shared with others. They are exclusively for the client who purchased them.
• Validity: Packages are valid for 6 months from the date of purchase. Once expired, unused services will not be refunded or carried over.
Products
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• No returns will be accepted for intimate products such as compression garments, shapewear, and any related items, due to hygiene and health policies.
• If a product is damaged or defective, it will be carefully evaluated by our team to determine whether a refund is warranted.
• No refund is 100% guaranteed; each case will be reviewed individually, and the final decision will be at the discretion of the spa’s management.
Refund Processing
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• Approved refunds will be processed using the same payment method, within 5 to 10 business days.
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I have read and fully understand the Refund and Cancellation Policy above. I agree to comply with its terms and conditions, and I understand that if I violate the policies, any deposit made will not be refunded.
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Effective Date: 12/26/2024
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